Return & Refund Policy

Lal Jhal is committed to providing high-quality homemade food and ensuring customer satisfaction. This policy outlines the terms under which returns and refunds are handled. By placing an order on LalJhal.com, you agree to these terms.

1. Return & Refund Conditions

Eligible Scenarios:

Returns or refunds will only be considered under the following circumstances:

• Wrong Order Delivered: If you receive an item that does not match your order, you may be eligible for a return or refund.

• Food Spoilage During Transit: If the food is damaged or spoiled during delivery, a refund or return may be initiated.

Proof Requirement:

Customers must provide clear and verifiable proof (e.g., photographs) to support their return or refund request. This helps us validate the issue and take appropriate action.

Non-Returnable Items:

Due to the perishable nature of our products, returns or refunds will not be accepted if the food delivered matches the order and is in good condition.